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3 Tips for Choosing a Tenant Portal Platform in Charlotte, NC

System - Monday, October 16, 2023

Depositing rent checks, chasing down late payments, and tracking maintenance requests... sometimes it might feel like there aren't enough hours in the day when you're a landlord. But it doesn't have to be this way.

If you feel like you're running around with your hair on fire every day, consider using a tenant portal. This software will cut down on the time spent on many daily tasks and make managing your properties much easier.

Sounds great, but how do you choose one? Don't worry, we've got you covered.

Here are our top three tips for choosing a tenant portal.

1. Compare Features

Not all tenant portal options will have the same features, so make sure you're getting the ones you want. Here are some of the features you might want to consider:

Tenant Communication

It's important for tenants to have a way to communicate with you and vice versa. Having an open line of communication will go a long way towards making your tenants happy.

Access to Important Documents

Having access to the lease agreement and other documents they may have signed is a nice perk for tenants. This way, they will always have them on hand, even if they misplace their physical copy. It's also nice to have quick access in case of any disputes or violations.

Rent Collection

Tenant portals with rent collection software make it much easier for tenants to pay rent on time. It gives them several options for payments, such as bank transfers and credit cards. Tenants may also choose to set up automatic payments.

Maintenance Requests

Property maintenance is something every landlord has to deal with. A tenant portal makes this easier by allowing tenants to submit maintenance requests. You can also give them updates on the progress of their request.

2. Review Pricing

There are several different pricing structures for property management software to consider. Some will offer a one-time purchase while others will offer a monthly subscription. Remember, while a monthly subscription might seem like a better deal, you could end up paying more in the long term than if you opt for a one-time payment.

Some software providers may also offer a "freemium" subscription model. This means that certain features are free and others you have to pay for. Just make sure that the free option has all the features you need before deciding not to pay.

3. Opt for User-Friendliness

Choosing a tenant portal that's easy to use, intuitive, and won't require extensive training for you or your tenants is important. The last thing you want is tenants constantly asking you for help because the portal is too complicated.

You'll also want to go with a company that offers robust customer service in case you run into any issues.

Make Things Easy with a Tenant Portal

Having a tenant portal will make your life as a landlord much easier. While there are many options to choose from, following these tips will help you make the right decision.

At Wilkinson Property Management, we understand the importance of technology. That's why we've invested in property management software that you'll have access to if you work with us.

Interested? Get in touch to learn more.